Spetses island, Greece

We’re open Monday – Friday,

11:00 a.m. – 11:00 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

“Orio” ships all orders worldwide. We offer two option for the delivery:

  • the standard delivery option with the local post, without commissions
  • and the UPS option which the total fee depends from the delivery location
Which payment methods are accepted in the Online Shop?

“Orio” trust Paypal as a secure option for payments and for that so is the unique way to pay for our products.
PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club and EnRoute.

How long will delivery take?

All “Orio” products are handcrafted by Alex Kou. For this reason, we can ensure that a finished product is ready for shipment up to 3 days from the delivery date. Following you will receive your tracking ID, corresponding to the shipment method you choose for your delivery.

How secure is shopping in the Online Shop? Is my data protected?

Security is one of our goals. Consequently, “Orio” cares about your privacy & data, we use advanced technologies to ensure your privacy. Our platform is woo-commerce based and secured with wordfence, your payment data are proceed exclusive from Paypal.

What exactly happens after ordering?

“Orio” team receives your order and proceed to the workshop, where Alex Kou ensures the optimum delivered quality for the products. Finalizing, your product is packaged with a special package and promotional & official documents. Following, we ship it to you with your Tracking ID number.

Do I receive an invoice for my order?

You will receive a online receipt from Paypal, that will qualify your purchase. Moreover, an official receipt will be delivered to you with your package.

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